Self-serve · No meeting required · 7-day testing week

How many customers does your phone lose in a week?

Most owners say "we answer our calls." Most owners are wrong — they've just never heard what a customer hears at 12:40 on a Tuesday or 3 PM on a Saturday.

The Phone Test finds out. We call your business five times over one week, exactly like real customers do — busy weekday, lunch hour, end of day, Saturday, after hours. Then we score what actually happened.

Credited in full toward Ava Desk setup within 30 days.

PHONE TEST — SCORECARD5 CALLS / 7 DAYS
TUE 10:12 AM✓ Answered in 14s
WED 12:41 PM✕ Voicemail — no follow-up
THU 4:58 PM✕ Rang out — no answer
SAT 11:30 AM✕ Voicemail — no follow-up
TUE 8:22 PM✕ After hours — no response
OVERALL GRADE D
EST. WEEKLY LEAK$1,296
EXAMPLE FORMAT · FICTIONAL BUSINESS · NOT A REAL CLIENT
The deliverable

Your Phone Test Scorecard

A written report on all five calls. The truth about your phones, in a format you can hand to your office manager.

Every call, documented

What happened on each of the five calls: answered, voicemail, ring-out, or phone-tree maze — with how long a real customer waited.

The follow-up watch

Whether anyone called back afterward. Missed calls happen; missed follow-up is where the money leaves.

Your grade and your leak

An overall grade — and the estimated dollar value of what slipped through, calculated with your own average ticket.

The three fixes

Your highest-impact fixes, specific to what we found. One of them you can usually do the next morning for free.

How it works

Pay. We call. You get the truth.

Your team won't know which calls are us — that's the point.

Pay and fill out a 3-minute form

Match your checkout email, provide your business number and hours, and confirm you are authorized to commission the test.

Five calls in your confirmed testing week

After complete intake, we confirm a seven-day testing window and place five customer-style inquiries at varied times, including after hours.

Your Scorecard arrives by email

Grades, timelines, follow-up results, your leak in dollars, and the three fixes — within 7 days of the last call.

The no-brainer part

Your $99 credits in full toward Ava Desk setup within 30 days. If the test finds a leak and you want Ava answering those calls, the test was free.

Take the Phone Test — $99

Want to hear the fix before you test? Call Ava at 602-661-0141 →

Straight answers

Questions owners ask.

Will my staff know they're being tested?

No. The calls are indistinguishable from normal customer inquiries. That's what makes the results honest — you're seeing exactly what your customers see.

What if we pass?

Then you get something rare: proof. Frame it. Very few shops pass all five calls — if yours does, that's genuinely worth knowing.

Is this legal?

We assess only the business number you authorize. The intake form after payment requires you to confirm that you own, manage, or are authorized to commission testing of that business.

What kinds of businesses can take the test?

Any business that books work by phone. It's built for home services — HVAC, plumbing, electrical, roofing, and similar trades — but it works for anyone whose phone is where revenue starts.

How is the "weekly leak" number calculated?

From your own numbers: the share of test calls that were missed or never followed up, applied to a conservative estimate of weekly inquiry volume, multiplied by the average ticket you gave us. It's clearly labeled as an illustrative estimate — your scorecard shows the math.

What happens after the test?

You get your scorecard and the three fixes — yours to keep, whether or not you do anything else. If the leak is in your after-hours and overflow calls, that's exactly what Ava Desk covers, and your $99 credits toward setup. No obligation either way.

Five calls. One week. The truth.

Find out what your customers already know about your phones.

Take the Phone Test — $99

One test per business. Authorization confirmed in the required intake form after payment. $99 credited in full toward Ava Desk setup within 30 days.