Terms of Use

These Terms of Use (“Terms”) govern your access to and use of leadrecoveryworks.com and related public website content operated by Lead Recovery Works Inc. (“Lead Recovery Works,” “we,” “us,” or “our”). By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.

1. Business Information

Lead Recovery Works Inc. Located at 4539 N 22nd St, STE N, Phoenix, Arizona 85016, United States. You may contact us at hello@leadrecoveryworks.com.

2. Website Purpose

The website describes Ava Desk, Quote Live, and the Phone Test for home-service businesses. Its content is provided for informational and marketing purposes and is not professional legal, tax, accounting, employment, telecommunications, privacy, or regulatory advice.

Ava Desk

Ava Desk provides AI-assisted call answering, request capture, job cards, follow-up tasks, and reporting. Appointment booking and human handoff depend on the client’s configured calendar, routing, availability, and approved operating rules. Automatic outbound voicemail callbacks and SMS messaging are not included in the current offer.

Ava Desk is offered month-to-month. The service price, setup fee, metered voice usage billed at cost, billing dates, and cancellation arrangements are disclosed in writing before service activation. Your client agreement defines the service you purchase; website access alone does not start a subscription.

Quote Live

Quote Live provides online quote pages, customer acceptance, and deposit collection through the quoting business’s own connected Stripe account. That business is responsible for its quote, pricing, services, customer agreement, fulfillment, and customer refund decisions, subject to applicable law. Lead Recovery Works provides the software and is not the contractor providing the quoted home service. The Phone Test refund policy in Section 16 does not govern deposits paid to a client business through Quote Live.

Phone Test

The Phone Test is a one-time assessment of how a business handles five customer-style inquiry calls. Its scope, delivery, cancellation, and setup-credit terms are in Section 16.

3. No Offer or Guarantee

Website descriptions, examples, demo workflows, estimates, statements of potential benefit, or references to possible outcomes are not guarantees of leads, appointments, jobs, revenue, savings, profitability, or other results.

Results vary based on factors outside our control, including contact eligibility and consent, data quality, market conditions, service area, pricing, reputation, client capacity, staff response, sales performance, technical integrations, carrier approval, platform availability, and customer behavior.

Any special performance guarantee applies only on the terms expressly offered in writing, including its eligibility conditions, client obligations, exclusions, and remedies. General examples and estimates do not create a performance guarantee. This section does not remove the specific deliverables, refund terms, or service credits expressly offered at purchase or in a client agreement.

4. Eligibility and Acceptable Use

You may use the website only for lawful business purposes. You agree not to:

• Violate any law, regulation, court order, or third-party right.
• Attempt to gain unauthorized access to the website, servers, systems, accounts, or data.
• Introduce malware, harmful code, automated attacks, scraping systems that impose an unreasonable burden, or other disruptive technology.
• Misrepresent your identity, authority, business, contact permissions, or ownership of data.
• Use website content to send unlawful, deceptive, abusive, or unsolicited communications.
• Copy, republish, sell, reverse engineer, or commercially exploit substantial portions of the website except as permitted by law or written permission.

If you receive client-portal access, use only the account and workspace you are authorized to access. Keep your sign-in credentials secure and notify us promptly of suspected unauthorized access. The applicable client agreement governs your paid software access and service responsibilities.

5. Scheduling and Submissions

Submitting a form or scheduling a call does not create a client relationship, guarantee acceptance, reserve service capacity beyond the scheduled appointment, or obligate either party to enter an agreement.

You represent that information you submit is accurate and that you have authority to submit it on behalf of the identified business. Do not submit passwords, customer lists, full payment-card details, government identification numbers, health information, or other sensitive information through public forms, scheduling forms, or the website assistant. Provide service-related customer details only through the agreed service channels. Enter payment details only in the payment processor’s checkout. Our Privacy Policy explains how information is handled.

AI assistants can misunderstand or produce inaccurate information. Confirm important appointment details and service commitments with the responsible business. A suggested time or conversational statement is not a confirmed booking unless the appointment has been successfully recorded. Ava is not an emergency service; contact 911 or the appropriate emergency service for an immediate threat to life or safety.

6. Communications

By contacting us or scheduling an appointment, you authorize us to respond using the contact information you provide and to send administrative messages related to your inquiry or appointment. This does not constitute blanket consent to receive automated marketing calls or text messages.

Any marketing email we send is subject to applicable law and opt-out rights. Required telephone or recording notices and permissions are addressed through the applicable service process. SMS messaging is not part of our current offers, and submitting a form does not opt you into a texting program.

7. Intellectual Property

The website and its content, including text, design, graphics, branding, logos, workflows, frameworks, and software, are owned by or licensed to Lead Recovery Works Inc. and are protected by intellectual-property laws. “Lead Recovery Works,” related branding, and “Recover. Protect. Scale.” may not be used in a way that suggests endorsement, affiliation, or sponsorship without written permission.

You may view and print reasonable portions of the website for your internal evaluation of our services. No other license is granted.

8. Third-Party Services and Links

The website and services may link to or integrate with Telnyx, Calendly, Google Meet, Stripe, and other voice, AI, hosting, email, calendar, analytics, or payment providers. We do not control those providers or their availability, terms, privacy practices, or performance. Their applicable terms govern your use of their services. These terms do not remove Lead Recovery Works’ obligations under your client agreement.

Quote Live payment processing requires a connected business account that Stripe has enabled for the relevant payments. Stripe processing fees, payout timing, refunds, and disputes are subject to the applicable Stripe agreements, including the Stripe Connected Account Agreement. A quote accepted or paid through Quote Live does not make Lead Recovery Works a party to the home-service contract between the customer and the quoting business.

9. Testimonials, Examples, and Demonstrations

Workflows, conversations, dashboards, and calculations labeled as demonstrations, simulations, or examples are illustrative and are not representations of actual client results. An illustrative missed-opportunity figure is not guaranteed recoverable revenue. Testimonials or case studies, if added, reflect the experience described and do not guarantee that other clients will achieve the same result.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that the website will always be available, secure, current, complete, or free of harmful components.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAD RECOVERY WORKS INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; OR DAMAGES ARISING FROM RELIANCE ON WEBSITE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE PUBLIC WEBSITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100) OR, FOR A DIGITAL PRODUCT PURCHASED UNDER SECTION 16, THE AMOUNT YOU PAID FOR THAT PRODUCT, WHICHEVER IS GREATER. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Lead Recovery Works Inc. and its officers, directors, employees, contractors, and agents from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Subject to any different provision in a signed client agreement, any legal action concerning the public website or these Terms must be brought in a state or federal court with jurisdiction in Arizona, and each party consents to that jurisdiction and venue.

14. Changes to the Website or Terms

We may modify, suspend, or discontinue website content and update these Terms by posting a revised version with a new effective date. Updates apply prospectively and do not remove delivery, refund, revision, credit, or other commitments owed on an earlier purchase or override an existing client agreement. Your continued website use after an update is subject to the revised website terms, to the extent permitted by applicable law.

15. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. These Terms and the Privacy Policy constitute the entire agreement regarding your use of the public website, except for any separate written client agreement.

16. Digital Products and Self-Serve Purchases

This section applies to self-serve products purchased directly through the website, currently The Phone Test (a “Product”). The Comeback Kit is a retired offer; references below apply only to existing purchases. Earlier purchases retain the delivery, cancellation, revision, and credit terms offered at purchase. Purchasing a Product creates a limited engagement for that Product only and does not start an ongoing subscription or obligate either party to further services.

16.1 Product Descriptions

The Phone Test ($99): a phone-answering assessment in which we place five customer-style inquiry calls to the business phone number you authorize during a confirmed seven-day testing window, at varied times including after hours. We deliver a written scorecard by email summarizing call outcomes, observed follow-up, an overall grade, an illustrative estimate of potential missed-opportunity value, and three prioritized improvement suggestions.

The Comeback Kit (retired; existing purchases only): a set of custom-written follow-up and re-engagement message templates prepared for your business based on your completed intake form, delivered by email as a formatted document and an editable copy, with one round of reasonable revisions included if requested within 14 days of delivery.

16.2 Ordering and Payment

Prices are in U.S. dollars and are due in full at the time of order. Payments are processed by a third-party payment processor; we do not store full payment-card numbers. Applicable taxes, if any, are your responsibility. We may decline or cancel any order at our discretion (for example, where required information is missing or the request falls outside the Product’s scope); declined or canceled orders not yet fulfilled are refunded in full.

16.3 Your Representations

For the Phone Test, you must complete the required intake form after payment, identify the checkout email and business to be tested, and confirm that you own, manage, or are expressly authorized to commission an assessment of that business and phone number. Testing begins only after complete intake and authorization. Information you provide must be accurate. If an intake form requests sample messages or business information, remove customer-identifying details and do not submit customer lists or sensitive personal information.

16.4 Delivery and Timelines

Products are delivered electronically to the email address you provide. After complete Phone Test intake, we confirm a seven-day testing window for the five calls. Your scorecard is delivered within seven days after the final test call; the delivery period does not begin at payment. Incomplete or inaccurate intake information can delay scheduling. If a testing window needs to change, we will contact you to confirm the revised timing.

For existing Comeback Kit purchases, the original delivery terms remain: typically within three business days of a completed intake, subject to timely cooperation and the terms offered at purchase.

16.5 Test Calls (Phone Test Only)

Test calls are placed as ordinary customer-style inquiries and are not disclosed to your staff in advance; that is the purpose of the assessment. Test calls may be documented in writing and, only where permitted by applicable law, recorded. We do not book real appointments, place orders, or make commitments on your behalf during test calls.

16.6 Refunds and Cancellation

The Phone Test may be canceled for a full refund at any time before the first test call is placed. After the first test call, the purchase is non-refundable. The Comeback Kit may be canceled for a full refund at any time before drafting of your kit begins. After drafting begins, the purchase is non-refundable; the included revision round is the remedy for requested adjustments. To request a cancellation or raise a concern about a Product, contact hello@leadrecoveryworks.com and we will work with you in good faith. Nothing in this section limits any non-waivable rights you may have under applicable law.

16.7 Service Credit

For Phone Test purchases made under these revised Terms, the full $99 purchase price may be applied once toward Ava Desk setup when you enter the Ava Desk engagement within 30 days of the Phone Test purchase date. The credit reduces the setup fee; it does not start a subscription or require you to purchase Ava Desk. It has no cash value, is not transferable, applies to one business per purchase, and cannot be combined with other credits or discounts unless we agree in writing.

Earlier Product purchases retain the broader credit offered at purchase: the full purchase price may be applied once toward any Lead Recovery Works service engagement entered into within 30 days of that Product purchase, subject to the original conditions. This revision does not narrow an existing purchaser’s credit.

16.8 Use of Deliverables; Your Responsibility

Upon full payment, you receive a non-exclusive, non-transferable license to use your Product deliverables within your own business. Deliverables may not be resold, redistributed, or republished. You are solely responsible for how you use the deliverables — including compliance with all laws applicable to your outreach, such as consent, do-not-call, opt-out, timing, and messaging regulations. Comeback Kit messages are provided as drafts for your review; sending them, and confirming you may lawfully contact each recipient, is your responsibility. Product deliverables are informational and are not legal, telecommunications, or regulatory advice.

16.9 No Guarantee of Results

Products are assessments and written materials. Estimates, grades, and illustrative dollar figures in a Phone Test scorecard are based on limited sampling and the figures you provide, and are illustrative only. We do not guarantee that any Product will produce leads, appointments, jobs, revenue, or any particular outcome. Section 3 applies to all Products.